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If you have any problems with any aspects of the service you receive from Marketech or have any suggestions which may improve our level of service, please contact the director on (08) 9322 8444 and tell him about your complaint or suggestion.
If your telephone complaint is not resolved in seven days, please submit your complaint in writing to:
The Director
Marketech Pty. Ltd.
PO Box 7775
Cloisters Square WA 6850
The Director will aim to resolve your complaint quickly.
In the event you are still not satisfied with our response you may direct the complaint to the following:
Telephone: 1800 78 08 08
Facsimile: (03) 9613 6399
Email: info@fos.org.au
Mail: GPO Box 3, Melbourne, Victoria, 3001
Further details about how to make a complaint to FOS can be found on their website: www.fos.org.au
Marketech has in place complaints handling procedures consistent with the Australian Standards AS ISO 10002 – 2006.